A complete guide on how to securely log in to your Shopify store!

Author: Arun Augustine
Date: April 13, 2022

As a Shopify merchant, there are two ways to securely log in to your Shopify store.

On desktop browser

Step 1: In your browser visit accounts.shopify.com/store-login.

Step 2: If you haven’t recently logged into your store, you will have to enter your store’s “myshopify” URL. For example, I have to use passpote.myshopify.com and not my store’s public URL which is www.passpote.com

Note: If you have forgotten your myshopify URL, there’s an option in step-2 to help you remember that. All you have to do is click on “Forgot store” to get an email with a list of all stores associated with that email.

Step 3: Enter the email and password you created while setting up the Shopify store.

This should take you to your Shop’s admin dashboard.

A second option to log in to your stores is to visit yourstore.myshopify.com/admin. You will be then redirected to the store-login page and you can continue to log in as described above.

On mobile devices

Step 1: First install the Shopify iOS app (link) or Android app (link).

Step 2: Then log in using your email address and password.

If you have multiple stores

If you have many stores, the store-login the page will show you all the stores you own. And it will be just one click to access the admin page of a store you wish to log in to. But the page shows you all the stores only if you had recently logged in. Else you will have to enter your email and password first.

Managing staff accounts

If you have a team, you can manage individual access to the Shopify store using staff accounts. This is helpful when you wish to delegate some tasks to them. Using staff accounts, you can decide which parts of the dashboard each person has access to.

The number of staff accounts you are allowed to create depends on the Shopify plan. For e.g on Shopify Basic, currently, you can have 2 staff accounts. On Shopify and Advanced Shopify, this is 5 and 15 respectively. Shopify POS logins are also managed similarly using staff accounts.

Even if your team consists of just you, we recommend you add one more email as a staff to your Shopify store admin. So even if you can’t access your primary email account, you have a backup option. To learn how to manage staff logins, visit this Shopify help page.

Collaborator Access

If you are working with a Shopify Partner they might need access to your dashboard to help you with your store. For e.g, if a Shopify app developer is helping you with an app setup. Or if a Shopify freelancer is helping you with a theme optimization. For these types of use cases, is when you would use collaborator access. As for staff accounts, you can give them only those permissions they need to get the job done. And then you can remove the collaborator access right away.

Collaborator access passes don’t count toward’s your store’s staff limit. So for Shopify partners, it is the recommended option and also the secure one.

Typically, the Shopify partner will initiate the collaborator request from their side. To make the process even more secure, you can optionally enable a request code. Once enabled, you will need to share this code with the partner, for them to be able to even initiate the request.
You can read more about collaborator permissions here.

All the different types of Shopify Logins

Shopify is a large ecosystem. So there are many login options available. So it’s good to have an overview of all the types of Shopify logins that are possible.

If you are a Shopify merchant, the most important ones to be aware of are

  1. Your store login (to access your store dashboard),
  2. Shopify Compass (Free online courses on how to start and scale ecom business),
  3. Shopify Community (a forum where you can ask questions and get support from the community),
  4. Shopify Ping (a unified mobile chat app from Shopify).

Along with these, there are:

  1. Shopify Partner login (for Shopify app developers and Shopify experts )
  2. Exchange Marketplace (a place where you can buy or sell running Shopify stores)
  3. Handshake Wholesale Marketplace. (where you can buy products wholesale from brands curated by Shopify)

Shopify Customer Login

Shopify customer login is different from all the ones listed above. This login is for your customers aka buyers on your Shopify store.

By default customer accounts are disabled. You need to go to your Shopify dashboard > settings > checkout to enable it.

You can choose to make accounts, optional or required, to enable customer login to your store. The image above is an example customer login page from ullac.com

A Potential Problem with Customer Login (& the solution)

A common problem that happens is you try to log in to your store as your customer. You go to yourstore.com/account/login to see what your customers see. But you get redirected to your shop’s homepage, repeatedly. This most often happens because the customer account option is set to disable. Choosing either to make accounts optional or required, will fix this behaviour.

Password Enabled Stores

If your store is not launched yet there’s an option to lock down access to your store using a password. This is available from the Preferences section of Sales Channels.

If your store is in development by a Shopify partner, then this password is mandatory. You can set or change the password by going to your dashboard > sales channels > preferences. Scroll down to see the store password section.

Best practices to securely manage your store login credentials

Using a password manager for your team

Your online store login is only as secure as the weakest link in your whole team. So for example a team member uses a weak password or stores it in a plain text file, your store is vulnerable.

We recommend that you use a password manager for your whole team. A password manager encourages the use of strong passwords. And even sharing a password with a team member can be done securely. One tool that we use ourselves in our team and can recommend is https://1password.com.
1Password has a feature called shared “vaults”. It allows us to securely share login credentials with our team-mates, which is very useful.

Use a unique password for each login & Change your store credentials often

Once you start using a password manager you can easily create passwords that are hard to guess. . Also a password manager can easily help you create very secure passwords that are hard to guess.

Good password managers will also prompt you if you are using the same password multiple times. Finally, remember to change your passwords at least once a month.

Audit your staff’s login patterns regularly

As a store owner, you can view the recent login history of each of your staff members. Along with that, you can view the

  • Date
  • IP Address
  • Internet Service Provider
  • Staff Location at Login
  • Web browser and Operating System version

that your staff member used to log in to your store.

Audit these regularly to ensure no malpractice is going on. Also regularly review the permissions assigned to each staff member. That way you can ensure that each person has only those permissions to get their job done.

In Summary

  • The easiest way to log in on the desktop is by visiting https://accounts.shopify.com/store-login.
  • And on mobile, via the Shopify app.
  • There are many types of Shopify logins to be aware of.
  • Finally, using staff accounts and reviewing them often is key to securing your Shopify store login.

Humans of ecom is a blog space to a community for the E-Commerce Obsessed

Illustration by Natasha Remarchuk from Ouch!


Arun Augustine

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